Open Position

Program and Operations Manager, Office of Crime Victim Services

Location: New York, New York


The Mayor’s Office of Criminal Justice (MOCJ) advises the Mayor and First Deputy Mayor on criminal justice policy and is the Mayor’s representative to the courts, district attorneys, defenders, and state criminal justice agencies, among others. The office designs, deploys, and evaluates citywide strategies to drive down crime, reduce unnecessary arrests and incarceration, and improve the system’s fairness. MOCJ works with law enforcement and city agencies, non-profits, foundations, and others to implement data-driven strategies that address current crime conditions, prevent offending, and build the strong neighborhoods that ensure enduring safety.

THE OFFICE OF CRIME VICTIM SERVICES: The New York City Office of Crime Victims Services (OCVS) is an initiative designed to drive system-wide efforts to assist victims and survivors of crime in New York City. Among the chief obligations for OCVS, housed within MOCJ, is to advise the mayor in planning for increased coordination and cooperation among service providers. The Office oversees the City’s crime victim services, which provide community-based and system interventions, prevention efforts, and responsive services to end crime victimization. OCVS advances three core strategies to achieve the goal of reducing victimization and addressing direct and collateral consequences thereof: 1) enhanced analytics, innovative approaches, and rigorous evaluation; 2) community engagement and culture change strategies; and 3) synergistic, strategic deployment of existing resources.


Under the supervision of the Executive Director of OCVS, the Program and Operations Manager of the Office of Crime Victim Services (OCVS) will have job responsibilities including, but not limited to:

  • Managing the ongoing work related to victim services, including administrative support related to the organizing of meetings, preparation of meeting materials, disseminating of research and policy briefings, documenting of outcomes;
  • Developing communication materials and strategies to advance MOCJ goals and report on progress, including web, social and traditional media engagement;
  • Organizing opportunities for public engagement and participation in the City’s efforts
  • Operationalizing, monitoring, and tracking the City’s strategies towards coordinating victim services, for both internal and external reports on progress and alignment with long-term goals;
  • Cultivating and maintaining excellent relationships with stakeholder groups, other government agencies, community non-profits, advocates, victims, and survivors;
  • Representing MOCJ at meetings with community-based, governmental, and business entities, among others;
  • Supporting the activities of OCVS’ funded partners as well as city agency and elected officials, with a presence at events and other functions;
  • Monitoring OCVS contracts with non-profit organizations to assure that each vendor is meeting contractual services and performance goals, as well as tracking vendor performance over the course of the contract term including, but not limited to, reviewing programmatic and fiscal reports, conducting site visits and providing technical support to vendors.
  • Coordinating across programs, contracts, and budget teams to negotiate contracts that meet the policy objectives of the office, including adherence to the agency’s performance guidelines, as well as the budget constraints applicable to individual contracts, and helping manage the procurement process from inception to contract execution.
  • Performing other related duties as needed.


  • A BA in relevant field required, plus minimum three years (or 12 months with MOCJ) of full-time professional experience in criminal justice, or a related field;
  • A working knowledge of the NYC criminal and/or civil legal system;
  • Excellent organizational, time management, and multi-tasking skills, including the ability to take initiative, problem solve, prioritize duties, balance competing priorities, work independently and with teams in a fast paced environment, pay close attention to detail, meet deadlines and work well under pressure;
  • Strong interpersonal and leadership skills, including ability to effectively lead and facilitate meetings involving diverse groups of stakeholders;
  • Effective oral and written communication skills, including public speaking;
  • Proven ability to establish and maintain effective working relationships and capacity to work both independently and cooperatively to implement key strategies.
  • Experience with grants preferred.
  • Experience managing cross-agency programs through contract negotiations, scope drafting, and contract registration.
  • Knowledge of victim needs, services, rights, and stakeholder advocacy.


Commensurate with experience

Apply Here


  • cover letter
  • resume
  • three references

For current job opportunities in the NYC Mayor’s Office visit: Office of the Mayor Jobs

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New York City Residency is Required Within 90 Days of Appointment.

The City of New York and the Office of the Mayor are Equal Opportunity Employers.

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