Language and Disability Access

The City of New York is committed to ensuring that New Yorkers who have limited English proficiency (LEP) are able to access information, programs, and services offered by NYC government.

The City is governed by different language access laws.  Local Law 30 of 2017 (LL30) is one of these laws. LL30 is one of the strongest laws in the country and requires that covered city agencies appoint a language access coordinator, develop language access implementation plans, provide telephonic interpretation in at least 100 languages, translate their most commonly distributed documents into the 10 designated citywide languages, and post signage about the availability of free interpretation services, among other requirements.

The City of New York is committed to ensuring that New Yorkers who have limited English proficiency (LEP) are able to access information, programs, and services offered by NYC government. The Mayor’s Office of Criminal Justice (MOCJ) is committed to providing multilingual information on all resources MOCJ offers to communities and stakeholders as we work to improve public safety and maintain healthy communities for all New Yorkers.

The Mayors Office Language Access Coordinator:

Niurka Crespo
Office Manager
Mayor’s Office of Criminal Justice
1 Centre Street, 10th Floor
New York, NY 10007
(646) 576-3482
ncrespo@cityhall.nyc.gov

Mayor’s Office Language Access Implementation Plan: Local Law 30 requires covered agencies to publish language access implementation plans on their websites. The Mayor’s Office Language Access Implementation Plan includes all covered mayoral offices under Local Law 30 and is coordinated by MOIA.

Frequently Asked Questions on Language Access

  • What are the City’s requirements to provide interpretation and translation?

    Note:     Interpretation is the facilitation of spoken communication between users of different languages. Translation is the transferring of written information from one language to another.
    – The City is governed by different language access laws.
    – Local Law 30 of 2017 (LL30) in New York City is one of the strongest laws in the country and requires that covered city agencies appoint a language access coordinator, develop language access implementation plans, provide telephonic interpretation in at least 100 languages, translate their most commonly distributed documents into the 10 designated citywide languages, and post signage about the availability of free interpretation services, among other requirements.
  • What are the 10 designated citywide languages under Local Law 30? Spanish, Chinese, Russian, Bengali, Haitian, Korean, Arabic, Urdu, French, and Polish.
  • How was this list of 10 languages determined? Local Law 30 requires MOIA and the Mayor’s Office of Operations to use Census data to determine the top six languages spoken by New Yorkers with limited English proficiency, and to use NYC Department of Education data to determine the next four languages spoken by New Yorkers with limited English proficiency.
  • What should I do if I don’t speak English, need to speak with a City agency, and receive materials in my language?
    – Ask agency staff for interpretation services. City agencies covered by Local Law 30 are required to provide telephonic interpretation in at least 100 languages.- If you speak one of the ten designated citywide languages, ask if the materials you need are in your language. City agencies covered by Local Law 30 are required to translate their most-commonly-distributed documents into the 10 languages.
  • How can New Yorkers file a complaint if they don’t receive language services?
    – If you do not receive interpretation when seeking services from a City agency, call 311 and say “language access” to submit a complaint.
    – You may also call 311 to suggest additional language services.

Local Law 30 – Language Access Implementation Plans and Reporting

Additional Materials